Refund Policy

Thank you for shopping with SY Dolls. We strive to ensure your complete satisfaction with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund or return on products purchased from our website, sydolls.com.

1. Returns

1.1. Eligibility for Returns

You may return items within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase.

1.2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or custom-made products.
  • Products that have been opened or used.

1.3. Return Process

To initiate a return, please contact us at services@sydolls.com with the following details:

  • Order number
  • Reason for return
  • Photographic evidence of the item (if applicable)

We will provide you with instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

2. Refunds

2.1. Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.

2.2. Partial Refunds

In some cases, partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts not due to our error.

2.3. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or an error on our part.

3. Exchanges

3.1. Eligibility for Exchanges

If you received a defective or incorrect item, you are eligible for an exchange. Please contact us at services@sydolls.com with your order number and details of the issue. We will arrange for the exchange at no additional cost.

3.2. Exchange Process

Once we receive the defective or incorrect item, we will inspect it and send you the replacement item. Please allow up to 10 business days for processing.

4. Cancellations

4.1. Cancellation Requests

You may cancel your order before it has been shipped. To request a cancellation, contact us at services@sydolls.com as soon as possible with your order number. If your order has already been shipped, you will need to follow the return process outlined above.

5. Contact Us

For questions or concerns regarding refunds or returns, please contact us at:

Email: services@sydolls.com

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for your understanding and cooperation. We are committed to providing you with the best possible service.

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